Journal of NACAA

Determining Master Gardener Volunteer Management Competencies for Extension Agents

ISSN 2158-9429

Volume 14, Issue 1 - June 2021

Editor: Linda Chalker-Scott

Abstract

Extension agents often must lead a Master Gardener (MG) program, but lack the knowledge and skills to properly manage and advise volunteers. This study used the ISOTURE Volunteer Management Model and a modified Delphi method to determine specific competencies needed. Promoting a positive image of the MG Program; recruiting diverse volunteers; understanding volunteer motivation; empowering veteran volunteers to take on leadership roles; and articulating the public value of the MG Program were deemed the most important competencies for agents to successfully train and manage MG volunteers. This study can inform future professional development training with new and existing agents.